Shipping Policy

Xunzo Shipping Policy

At Xunzo, we are committed to ensuring a seamless shopping experience for our customers. Below are the details of our shipping policy:

1. Shipping Areas

• We ship orders across the United States, including Alaska, Hawaii, and U.S. territories.

• Currently, we offer international shipping.

2. Order Processing Time

• Orders are processed within 3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Options & Delivery Times

We partner with trusted carriers like USPS, FedEx, and UPS to deliver your order safely and on time.

• Standard Shipping: 5-12 business days

• Expedited Shipping: 3-7 business days

• (Delivery times may vary depending on your location and chosen shipping method.)

4. Shipping Rates

US Market: 

• Standard Shipping: Flat fee of $6.99 applies.

• Expedited Shipping: 15.95

International Market: 

• Standard Shipping: Flat fee of $9.95 applies.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and carrier details. You can use this information to monitor your shipment’s progress.

6. Order Issues or Delays

• If your order is delayed beyond the expected delivery date, please contact us at support@Xunzo.com. 

• Xunzo is not responsible for delays caused by weather, natural disasters, or carrier issues.

7. Missing, Damaged, or Incorrect Items

• Missing or Incorrect Items: If you receive an incomplete or incorrect order, contact us within 7 days of delivery for assistance.

• Damaged Items: If your item arrives damaged, please email us at contact@Xunzo.com with photos of the damaged product and packaging.

8. Returns Due to Shipping Issues

• If the issue is due to our error (e.g., wrong item shipped), we will cover the return shipping costs and provide a replacement or refund.

9. Customer Support

For further assistance, feel free to reach out:

• Email: contact@Xunzo.com